Shipping policy

📦 Lost or Delayed Packages

Once an order has been shipped, we are not responsible for:

• Delays caused by the shipping carrier
• Lost or stolen packages marked as delivered

We recommend selecting shipping options with tracking and insurance when available.

🛍️ Local Pickup Policy

If you choose Local Pickup at checkout, you agree to the following pickup policy:

• You will receive a notification by email when your order is ready for pickup.
• Orders should be picked up as soon as reasonably possible after you are notified.
• HobbyJobby Creations will make reasonable efforts to contact you if your order is not picked up, including sending reminder notifications when possible.
• Orders that remain unclaimed for 90 days after the first pickup notification, and for which we have received no response or alternate arrangements from the customer, will be considered abandoned.
• Once an order is considered abandoned, HobbyJobby Creations reserves the right to restock, resell, donate, or otherwise dispose of the item at its sole discretion. Refunds or credits are not guaranteed for abandoned orders.
• If you need additional time, please contact us before the 90-day deadline. We are happy to work with customers whenever possible to arrange a later pickup.

We appreciate your business and strive to make the pickup process as convenient as possible. Communication is the best way to ensure your order is held until you are able to retrieve it.

 

🧵 Customer-Provided Garments

If you choose to send in your own garments (such as baby clothing for keepsake embroidery), please note:

• Shipping garment/fabric to HobbyJobby Creations is the customer’s responsibility.
• Customer-provided items are accepted and embroidered at your own risk
  
• Refunds or replacements cannot be offered for customer-provided garments